Terms and Conditions

These terms and conditions ("site terms") govern your access to and use of the Dorados Casino website, player account, games, virtual currencies, promotions, and all related services offered through the platform. By registering an account, logging in, or otherwise using any part of the platform, you confirm that you have read, understood, and agreed to these conditions of use.

This page sets out the main rules, rights, and responsibilities that apply when you use Dorados Casino. Please take the time to read it carefully. If you have questions about anything here, you are welcome to reach out through the official support channels listed at the end of this page.

Who Can Use Dorados Casino

Dorados Casino is intended for adults only. You must be at least 21 years of age to register an account or participate in any activity on the platform. This requirement applies regardless of where you are located.

It is your responsibility to ensure that accessing and using a sweepstakes-style social casino platform is lawful in your state or jurisdiction before you register or play. The platform is available to residents of the United States, with the exception of the following states: California, Connecticut, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, and Washington. Players located in those states are not eligible to participate.

The operator reserves the right to restrict, limit, or deny access to users in additional locations at any time, based on legal, regulatory, or operational considerations.

Creating Your Player Account

When you register an account, you are required to provide accurate, truthful, and current information. This includes your full legal name, date of birth, residential address, and any other details requested during the registration process. Creating an account with false, incomplete, or misleading information is a violation of these platform rules.

Each person may only hold one account on the platform. Creating duplicate or multiple accounts is not permitted, and any additional accounts discovered may be closed without notice. Your account must be registered in your own name and used only by you.

Dorados Casino is operated by Rafflefy Limited.

Identity Verification and Account Checks

The casino may ask you at any time to provide documentation or information to verify your identity, age, residential address, or account details. This process - commonly referred to as KYC (Know Your Customer) verification - is a standard part of operating a responsible platform.

Verification is required before any prize redemption request can be processed. Documents requested may include government-issued photo identification, proof of address, or other supporting materials. Failure to complete verification within a reasonable timeframe may result in restrictions being placed on your account.

Keeping Your Account Secure

You are solely responsible for keeping your login credentials private and secure. Do not share your password with anyone, and do not allow another person to access or use your account. Your account is personal to you and may not be transferred, sold, lent, or operated on behalf of someone else.

If you suspect that your account has been accessed without your authorization, contact the support team immediately. Any activity that takes place through your account will be treated as your own unless you have reported a security concern promptly.

How the Platform's Currency Works

Dorados Casino operates as a sweepstakes social casino. This means it uses virtual currencies rather than real money for gameplay. There are three types of virtual currency on the platform:

• Gold Coins (GC) are used for casual, no-stakes gameplay and cannot be redeemed for cash prizes.
• Gems (also referred to as Sweeps Coins) are used for sweepstakes-style play and can be redeemed for cash prizes once eligibility conditions are met.
• Elixirs are a utility currency used in the Reward Market, the Lost City minigame, and other platform features.

Gold Coin packages may be optionally purchased through the platform. Purchasing Gold Coins is never required to participate. Gems can be obtained through gameplay, promotions, or alternative methods of entry, and are the only currency eligible for prize redemption.

Purchasing Gold Coins and Requesting Redemptions

When you purchase a Gold Coin package, you are buying virtual currency for use on the platform. These purchases are processed using accepted payment methods, which currently include Visa and MasterCard. All transactions are conducted in United States dollars.

Redemption of Gems for cash prizes is subject to the following baseline conditions: you must have completed full identity verification, your account must be in good standing, and you must have accumulated a minimum of 50 redeemable Gems. Gems redeem at a rate of 1 Gem to $1.00. Redemption requests are processed on business days and may take up to 72 hours to complete.

The casino reserves the right to review any transaction before processing it. This may include requests for additional verification or a temporary hold while a review takes place. Accepted redemption methods include Visa, MasterCard, bank transfer, and Trustly, subject to availability.

Bonuses, Promotions, and Offers

Dorados Casino offers a range of promotional features, including a no-purchase welcome bonus upon sign-up, a first-purchase welcome offer, daily login rewards, challenges, tournaments, a Wheel of Gold, the Claw Machine, the Lost City minigame, a Reward Market, and a VIP loyalty program.

All bonuses and promotional rewards are subject to specific eligibility conditions and, where applicable, additional terms. Before participating in any promotion, you should review the terms associated with that specific offer.

Bonus Gems carry a 1x playthrough requirement before they become eligible for redemption. Bonus balances have a 60-day validity period from the time they are credited. Welcome offers - both the no-purchase sign-up bonus and the first-purchase bonus - may only be claimed once per player account.

The casino reserves the right to modify, suspend, or withdraw any promotion at any time. Eligibility for bonuses may depend on your location, account status, verification level, or gameplay history.

Game Availability and Platform Access

Dorados Casino aims to provide a stable and enjoyable experience across its full library of games and features, which includes content from a wide range of software providers such as Evolution Gaming, NetEnt, Betsoft, Hacksaw Gaming, NoLimit City, Big Time Gaming, PG Soft, and many others.

That said, game availability, platform features, and service access may vary depending on your location, device, browser, internet connection, or scheduled maintenance. Some games or features may be temporarily unavailable, removed, or updated at any time. The casino does not guarantee that every game, promotion, or feature will be accessible at all times or in all locations.

Fair Play and Acceptable Use

Using the platform means agreeing to engage with it in good faith and in accordance with these account rules. The following conduct is not permitted:

• Using the platform for any unlawful purpose
• Providing false information during registration or verification
• Engaging in fraud, chargeback abuse, or any form of financial manipulation
• Attempting to exploit bonuses, promotions, or platform mechanics in bad faith
• Using automated tools, bots, scripts, or unauthorized software to interact with the platform
• Colluding with other players or attempting to manipulate game outcomes
• Sharing, selling, or transferring your account to another person

Violations of these player responsibilities may result in account restrictions, bonus forfeiture, or account closure.

When the Casino May Restrict or Close an Account

The casino reserves the right to limit, suspend, or close a player account where it has reasonable grounds to believe that these service terms have been violated, that verification requirements have not been met, or that the account is being misused in any way.

This may also apply in cases where a player's account has been inactive for an extended period. If you do not log in for 60 consecutive days, your account may be considered inactive and subject to closure. If your Gold Coins, Gems, and Elixirs remain unused for 40 consecutive days, those balances may be forfeited.

Account restrictions are not taken lightly, and the casino aims to handle such situations in a fair and reasonable manner.

Errors, Malfunctions, and Technical Issues

From time to time, technical errors may occur. These could include display glitches, incorrect balance figures, game malfunctions, interrupted sessions, or errors in bonus crediting. The casino reserves the right to correct obvious mistakes and to address the consequences of technical errors in a fair and proportionate way.

Any winnings or balances resulting from a clear system error or malfunction may be voided. The casino is not liable for losses or disruptions caused by technical issues beyond its reasonable control.

Responsible Gaming and Player Wellbeing

Dorados Casino is designed to be an entertaining experience. Gameplay should be approached as a form of entertainment, not as a source of income or a financial strategy.

If you feel that your use of the platform is becoming problematic, or if you would like to set limits on your activity, responsible gaming tools or self-restriction options may be available through your account or by contacting support. Players are encouraged to use these tools whenever they feel they would be helpful. If you are concerned about your own gaming habits or those of someone you know, please seek support from a qualified resource.

Intellectual Property

The Dorados Casino website, including its design, branding, written content, graphics, software elements, and original materials, belongs to the operator or its licensors. You may not copy, reproduce, republish, redistribute, modify, or commercially exploit any part of the site's content without prior written permission.

Your use of the platform does not grant you any ownership rights over the website's intellectual property.

Third-Party Providers and External Services

Some games, payment processing tools, and technical services on the platform are provided through third-party partners. These providers operate under their own terms and are subject to their own availability and operational limits. The casino is not responsible for disruptions, errors, or limitations caused by third-party providers, though it will make reasonable efforts to maintain a consistent experience.

Limitation of Liability

The casino is not liable for losses or damages arising from circumstances such as technical interruptions, unsupported devices, third-party service failures, user error, force majeure events, or misuse of the platform. This includes any loss of virtual currency balances resulting from account closure due to a breach of these conditions of use.

Nothing in these terms limits liability in ways that would be unlawful under applicable law.

No Guarantees on Availability

The website, games, and services are provided on an "as is" and "as available" basis. The casino makes no guarantee that the platform will always be available, error-free, or uninterrupted. Scheduled maintenance, technical updates, and circumstances outside the operator's control may affect access from time to time.

Updates to These Terms

These site terms may be updated periodically. When changes are made, the revised version will be published on this page with an updated effective date. Continued use of the platform after an update has been posted means that you accept the revised terms. Players are encouraged to review this page from time to time to stay informed.

Related Policies and Pages

These terms should be read alongside other policies available on the Dorados Casino website, including the Privacy Policy, Responsible Gaming page, Bonus Terms, AML and KYC Policy, and Cookie Policy. Together, these documents form the full framework for using the platform responsibly and transparently.

Contact and Support

If you have questions about these terms or about how the platform works, the support team is available through live chat on the website or by email at support@dorados.us.com. The team is there to help and will do its best to respond clearly and promptly.

These conditions of use exist to make sure that everyone using Dorados Casino has a clear, fair, and consistent experience. By continuing to use the platform, you confirm your acceptance of the terms as they stand. If you do not agree with any part of these terms, please do not use the platform or create an account.